MASTERY WELDING FAQ PAGE
Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.
Q: How long does shipping take?
A: Customers within the US will take anywhere from 7-20 days. Canadian Residence will have shipping times from 12-26 days. Customers anywhere else worldwide can take anywhere from 3-7 weeks.
Q: Do you offer refunds if I don't like my product?
A: We'll happily accept an item for return within 14 calendar days once you've received your product. Refunds can only be granted if the item in question is in new condition and is in original packaging. Refunds and/or replacement items will only be issued once the original item has been returned to our warehouse. For full details regarding our returns policy, please visit our footer menu to get full details.
Q: Where Is My Order?
A: Once your order has been shipped from our supplier's warehouse, Mastery Welding will send you an email containing your tracking number. You can use this number to track your order on our store's 'Track My Order' page on our main menu bar.
Q: Where Is My Tracking Number?
A: Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Q: Do you ship internationally?
A: Absolutely. We ship everywhere in the world to ensure no one is left out.
Q: Are there any additional fees involved in international shipping?
Products are shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Unfortunately, Mastery Welding has no control over these charges and we cannot estimate what the additional charges may be. For more information regarding this topic, consult your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period.
Q: Are any products backed with a quality guarantee?
A: Yes! We do the best we can to ensure you are comfortable shopping with us, we know how scary online shopping can be sometimes. Due to the high volume of orders we are receiving, your shipment may take longer than usual. We are working hard to get you as fashionable as possible. One thing we do not want to do is sacrifice the quality of our products. Therefore we back our products with a quality guarantee, guaranteed!
Q: Is your website secure with my personal information?
A: We take pride in offering a safe and secure online shopping experience for you! We do understand the safety of your personal and credit card data is EXTREMELY important which is why we use SSL security to protect you from fraud or unauthorized access.
Q: How can we contact you?
A: If we still haven't managed to answer your question please feel free to contact us (firstname.lastname@example.org) and we'll get back to within 24hrs :)
A few words from the thousands of fantastic customers...
Unbelievable customer support and products. Love the variety they have and as a repeat buyer i can always count on them.
THANKYOU! This is the store I was waiting for all my life! Great for gifts and the deals are unbeatable!
Mastery Welding is absoloutley amazing. Such a great store with such a "homey" feel. All support was there when needed and shipping was simple. Great pricing.
100% reccomend. Purchased a home kit for my dad as a gift and he cant get over it! Very happy, so i will purchase again. Thanks!